The Housing Link

Post: Housing Support Worker Castlecroft House

Person Specification

 

Attributes                                   Essential                                                    Desirable

 

Qualifications                               Adequate standard of numeracy                     Relevant education / professional

                                                    and literacy.                                                 qualification.

 

Previous Experience                    Experience of providing support to this            Experience of providing housing

                                                    client group in a paid or voluntary                  support / advice to homeless people.

                                                    capacity.

                                                    Experience of working with service users        Experience of work with ex-

                                                    in crisis.                                                       offenders

                                                                                                                      Experience of work with substance

                                                                                                                      misuse.

                                                                                                                      Experience of working within a

                                                                                                                      team and using initiative.

                                                                                                                      Experience of working with young

                                                                                                                      people.

 

Specialist Knowledge                  Knowledge of equal opportunities issues         Knowledge of current legislation

                                                    and anti-discriminatory practice.                    affecting access to housing for this

                                                                                                                      client group.

                                                    Knowledge of the causes and effects of          Knowledge of service provision

                                                    homelessness.                                             available to homeless people.

                                                    Knowledge of welfare benefits / welfare         Knowledge of health and safety

                                                    rights as they relate to homeless people.        issues relating to staff, service

                                                                                                                      users and visitors.

                                                    Knowledge of skills needed by service             Knowledge of Microsoft Office.

                                                    users to maintain accommodation of their

                                                    choice.

                                                    Basic knowledge of cash handling,

                                                    financial recording and banking

                                                    procedures.

 

Job related skills                         Ability to communicate accurately and            Computer literacy.

                                                    effectively with colleagues, service users

                                                    and other agencies.

                                                    Ability to draft and present written                 Current driving licence and access

                                                    information clearly and concisely.                   to vehicle.

                                                    Ability to build trusting professional                In consultation with line manager

                                                    relationships with service users.                     to identify and address training

                                                                                                                      issues.

                                                    Ability to undertake written assessments         Ability to speak confidently about

                                                    and support plans in consultation with            the work of the organisation to

                                                    service users.                                               small community groups.

                                                    Ability to work calmly and professionally         Ability to encourage and develop

                                                    in crisis situations.                                        user participation.

                                                    Ability to follow agreed policy and                  Car driver / owner.

                                                    procedures.

                                                    Effective time management.                          Ability to deliver group work

                                                                                                                      sessions to young people.

                                                    Ability to maintain, up to date, accurate

                                                    and relevant personal files on service

                                                    users.

                                                    Ability to undertake appropriate practical

                                                    skills based work with service users.

                                                    To identify and respond to need as

                                                    expressed by service users.

                                                    Ability to encourage and enable service

                                                    users to make decisions and negotiate on

                                                    their own behalves.

                                                    Ability to undertake minor repairs and

                                                    domestic tasks.

                                                    Ability to undertake routine administrative

                                                    tasks.

                                                    Ability to maintain records and statistics

                                                    as appropriate.

                                                    Ability to take part in sleep in duties.